Ticket System
Professional support ticket system with customizable categories, automatic logging, and transcript generation for better support management.
Dynamic & Flexible Support
The ticket system has been designed following a precise logic: DYNAMISM. Thanks to this highly complex system, you can create various types of tickets, each containing multiple subtypes distinguishable by custom prefixes and buttons.
This flexibility allows you to configure tickets according to your community's specific needs, ensuring a personalized and optimized experience to handle a wide range of support requests and issues.
Setup via Dashboard
Create Ticket Configuration
Navigate to the Ticket System section in your dashboard. Click "Create New Ticket System" to start the configuration wizard.
• Enter a title: Name your ticket system for easy identification
• Add description: This will be displayed in the ticket message
Configure Channels & Categories
Set up where tickets will be created and managed:
📢 Ticket Message Channel
Where users will see the ticket creation buttons
📁 Tickets Category
Category where individual ticket channels will be created
📝 Transcripts Channel
Where closed ticket logs will be saved
Add Ticket Components
Create up to 5 different ticket types with custom buttons. For each component, configure:
Prefix: 1-3 chars or emoji (e.g., "SUP", "🎮")
Label: Button text visible to users
Style: Button color (Primary, Success, Danger)
Emoji: Optional icon for the button
Set Permissions & Deploy
Configure which roles can manage each ticket type, then click Deploy System. The ticket message with buttons will be sent to your configured channel!
💡 Pro Tip: Set permissions on the ticket category so only staff can view channels by default!
💡Tips & Best Practices
- →Multiple Categories: Create separate categories for different ticket types (Support, Partnership, Reports, etc.)
- →Permission Setup: Ensure the "everyone" role can't send messages or view channels in ticket categories
- →Transcript Channels: Use different channels for different ticket types and mark them clearly with emojis
- →Staff Roles: Add staff roles to ticket categories so they can access and manage tickets
Key Features
Custom Prefixes
Each ticket type gets a unique prefix (SUP-0001, PART-0001) for easy identification and organization.
Automatic Transcripts
Every closed ticket is automatically saved with full conversation history in your transcripts channel.
Customizable Buttons
Design buttons with custom labels, colors, and emojis to match your server's style and needs.
Role Permissions
Control which staff roles can access and manage specific ticket types for better organization.
⭐ Premium Limitation
Free users: Up to 2 ticket components (buttons/panels)
Premium users: Unlimited ticket components
Ready to Improve Your Support?
Create a professional ticket system in minutes with our intuitive dashboard.